Björn HeynaCloud ERP · EWM
Software maintenance:
Informed before it gets critical
We support more than 20 system houses with maintenance of their SAP software. SAP notifies us of new bugs and security vulnerabilities, we pass them on to our customers and help resolve them when needed.
Our services
How maintenance works
From the SAP notice to the solution.
Notices from SAP
SAP informs us about new bugs and security vulnerabilities.
Patch Day in view
Every month we review SAP's new security notes and assess them against our customers' systems.
Passed on to you
We pass the relevant notices on to our customers.
Support packages and kernel
We point out support packages and kernel updates so your systems stay within the maintenance window.
Maintenance deadlines
We keep deadlines such as 2027 and 2030 in view and get in touch in time.
Help with bugs
When needed, we support analysis and resolution.
Your request?
Let's find the right way together
Frequently asked questions
Software maintenance: questions and answers
Answers to what companies ask us most often before they start.
Who is software maintenance for?
For system houses. We currently support more than 20 system houses as customers.
How do I learn about new bugs and security vulnerabilities?
SAP informs us about new bugs and security vulnerabilities. We pass this information on to our customers.
What happens on SAP Patch Day?
SAP publishes security notes on the second Tuesday of every month. We review them monthly and assess what is relevant for our customers' systems.
Which maintenance deadlines apply?
For SAP ERP 6.0 with EHP 6 to 8, regular maintenance ends on December 31, 2027. Optional extended maintenance extends it until December 31, 2030. We keep these deadlines in view for our customers.
Do you also help fix bugs?
Yes, when needed we support analysis and resolution.
What does an initial consultation cost?
Nothing. The initial consultation takes 30 minutes and is free of charge.
Your next step
Let's talk about your journey
Our sales team has extensive experience with both small and medium-sized businesses and SAP. Contact one of our team members directly or schedule an initial consultation.
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Book a consultation
30 minutes, free of charge
