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SAP Application Support

For us, support is more than solving tickets: we help with optimizations and system changes, make improvement suggestions and give your users confidence in working with SAP.

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Our services

We deliver more than support, we deliver solutions

We ensure the productivity and efficiency of your SAP applications and safeguard the profitability of your processes across the entire ERP and in logistics with automation technology.

Resolving tickets

We accept and process incidents and user questions.

Optimizations

We optimize your applications so workflows become faster and simpler.

System changes (CRs)

We implement change requests without starting a full project.

Improvement suggestions

We actively suggest where your system can run better.

Confidence for users

Your users gain confidence in working with the SAP software.

Your request?

Let's find the right way together

Your benefits

Support at a glance

What you can expect from our Application Support.

1 Experienced consultants HPC consultants in Germany who know your system.

2 24/7 support hours Tailored to your needs.

3 Ticket system and hotline Professionally recorded, transparently traceable.

4 1st to 3rd level Fast handling from a single source.

5 Support and consulting combined Knowledge from projects flows directly into support.

6 Support tailored to you After implementation, after optimization projects, for individual modules or as a pure support customer.

What we support

What do we support?

Our team also takes on complex challenges, from demanding automation projects to specialized applications.

UI5 SD MM PP FI/CO QM EWM MFS Mobisys WM PM Carrier Connect

Hours, team and reporting channels

How we work together

Flexible, transparent and within a clear framework.

Flexible support hours

Tailored to you. You book support packages according to your requirements.

Service level agreement

Response and resolution times tailored to you.

Our support team

Experienced consultants as well as functional and module consultants from Mannheim and Hamburg, 1st to 3rd level.

Ticket system

Via SAP Solution Manager with a dedicated customer area, monitoring, transparency and reporting.

Reporting by email

An email automatically opens a ticket in the ticket system.

Reporting by phone

Reporting and communication by phone as well.

References

Customers who rely on our support

Software maintenance

Bugs and security vulnerabilities from SAP, passed on to you.

Go to Software maintenance

SAP optimization

Bring processes and system on track.

Go to SAP optimization

SAP training

Know-how for your team.

Go to SAP training

Frequently asked questions

SAP Application Support: questions and answers

Answers to what companies ask us most often before they start.

What does Application Support include?

Far more than solving tickets: we help with optimizations and system changes (CRs), make improvement suggestions and give users confidence in working with the SAP software.

How do I report an issue?

Through the ticket system in SAP Solution Manager, by email (automatically opens a ticket) or by phone.

How does onboarding work?

We capture your systems and processes using a structured approach based on SAP Signavio. You receive a process overview that creates transparency and that you can use for future projects.

Can we book support only?

Yes. We gladly take you on as a pure support customer without project business, also after an implementation, after optimization projects or for individual modules.

What does an initial consultation cost?

Nothing. The initial consultation takes 30 minutes and is free of charge.

Your next step

Let's talk about your journey

Our sales team has extensive experience with both small and medium-sized businesses and SAP. Contact one of our team members directly or schedule an initial consultation.