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Efficient service management
SAP S/4HANA Service
With SAP S/4HANA® Service, you manage your service processes directly in the SAP system – integrated with sales, logistics, and financial accounting.
Optimize your service processes
A smooth customer service is crucial for long-term customer loyalty and sustainable business success. SAP S/4HANA® Service is the successor to the well-known SAP® module SAP® CS and helps companies efficiently manage and bill service requests, service orders, maintenance contracts and in-house repairs.
The core system S/4HANA® Service can be complemented by the SAP® Service Cloud Version 2 for integrating a call center solution and SAP® Field Service Management for optimal dispatch planning.
What is SAP S/4HANA Service?
SAP S/4HANA® Service is the central module for service processes and technical customer service in SAP S/4HANA® Private Cloud and S/4HANA® Public Cloud. It enables companies to manage service orders, handle maintenance contracts, and efficiently process repairs.
With SAP S/4HANA® Service, you can:
- Manage service orders directly in the SAP® system: From acceptance to billing.
- Control maintenance contracts & SLAs (Service Level Agreements): Clear transparency over ongoing service contracts.
- Automate repair & warranty processes: Seamless handling of warranty cases.
- Optimize spare parts & material management: Perfect integration with SAP® MM & SAP® SD.
SAP S/4HANA® Service is the ideal solution for businesses looking to efficiently manage services, reduce response times and increase customer satisfaction.
Your benefits
with S/4HANA Service
Efficient service management means faster response times, optimized resource utilization, and transparent service processes.
With SAP S/4HANA® Service, you benefit from:
- Efficient service order management – Automated processes for smooth operations.
- Structured contract management – Clear overview of maintenance contracts, SLAs, & customer histories.
- Integration with logistics & spare parts management – Connection with SAP® MM & SD for material availability.
- Automated billing & invoicing – Direct integration with SAP® FI/CO.
- Real-time service overview – Customer inquiries, repair status, & order progress at a glance.
Our Service
for S/4HANA Service
Whether it’s new implementation or optimization – we support you on your path to efficient, digital service management.
Our services:
- Implementation & customization – Tailored service processes for your business.
- Optimization of service order management & billing – Efficient processes for faster response times.
- Training & support – Hands-on training for service staff & technicians.
Successfully implement SAP S/4HANA Service
Get started now!
- Do you want to digitize and optimize your service processes?
- Do you need better integration of service, logistics & accounting?
Get a consultation with us!
Contact our expert for Service
Our expert for Service
Martin Hinzpeter
