More than support - we deliver solutions
The purpose of our HPC Application Support is to ensure the productivity and efficiency of your SAP applications. For us, support means much more than just resolving tickets. Our Support assists you with optimizations, system adaptations (CRs), offers improvement suggestions and provides users with confidence in handling the SAP software. We ensure the efficiency of your processes throughout the entire ERP and logistics with automation technology.
We support you with our services after an SAP implementation, following optimization projects, in individual modules, and other sub-areas. We are also happy to take you on as a dedicated support client without any project-related business. In this case, we gain an overview by documenting your systems and processes using a structured approach based on SAP Signavio. This provides you with an excellent process overview, which creates transparency and can be used for future projects.
Your benefits at a glance
Experienced HPC consultants in Germany
24/7 support times
Professional ticket system and hotline
1st to 3rd level support
Close cooperation between support and consulting
What do we support?
Our support team is ready to take on even the most complex challenges. Whether it's demanding automation projects or specialized applications, our experts are here to assist you with their expertise.
Our support times
Our support hours are flexible and tailored to your needs. You can book our support packages according to your requirements.
Our Service Level Agreement (SLA) ensures that we adhere to response and resolution times that are customized to you. Together with you, we develop a support concept that ensures we are there for you whenever you need us.
Our support team
Our support team consists of experienced consultants as well as HPC specialists and module consultants based in Mannheim and Hamburg. Our team offers you competent 1st to 3rd level support. Rely on the extensive knowledge of our SAP experts and benefit from our many years of experience and commitment.
Our 1st level support is provided by our HPC consultants, who, thanks to their experience, can also cover 2nd level support. This enables faster and more efficient ticket processing.
Logging of Support Cases
Our support cases can be logged and handled through various channels to provide you with the most convenient and efficient solution possible:
Ticket System: Through the SAP Solution Manager
Advantage: Dedicated customer area, monitoring of tickets and processing times, transparency, and the ability to generate reports.
Reporting via Email
(automatically opens a ticket in the ticket system)
Reporting and communication via phone
Onboarding process
Our HPC support approach is divided into four phases to ensure that your SAP applications are efficiently and continuously supported. Each phase is designed to provide you with the best possible support and optimization of your systems.
Customers who rely on our support
Contact person
