Maintenance & Service
SAP Customer Service (CS)
Customer service is becoming increasingly important in companies. The following processes play a prominent role in this:
- Mapping of customer plant components and plant structures in your system
- Customer complaint handling with helpdesk support
- Scheduling of activities to be performed via maintenance plans
- Carrying out service activities at the customer's site
- Forwarding of repairs to the manufacturer's customer service department
- Procurement and provision of spare parts
- Calculation of service orders and service contracts with different billing motives such as
- Lump sum invoice according to contract
- Fixed price for individual service products
- Billing according to expenditure
- Mixed forms
With HPC you have a competent partner when it comes to implementing or optimizing SAP® CS. In particular, we support you in the challenge of achieving seamless integration with the SAP® SD module. In doing so, we always focus on ensuring that your processes are in the focus and are mapped with the help of your system.
In addition, HPC’s mobile service processes provide you with a reliable and easy-to-use solution for your SAP® CS application. The use of mobile devices eliminates the annoying printout of checklists and maintenance plans as well as the subsequent transfer of data into the SAP system. HPC’s qualified PM consultants support you from the conception phase to the introduction of the PM module and the implementation of individual mobile dialogs.
With the help of our guided processes on mobile or stationary end devices, data can be recorded promptly at the place of action (online & offline). As a result, you now have an accurate picture of the assets in the SAP system in real time and can react more quickly to deviations.
Solutions
Maintenance & Service
SAP PM
When introducing and expanding your SAP maintenance processes, we support you with a competent team that always keeps an eye on your processes. In addition, HPC’s mobile maintenance provides you with a reliable and practical solution for your SAP PM application.
SAP CS
With HPC, you have a competent partner to introduce or optimise SAP® CS and, with the mobile service processes, you receive a reliable and easy-to-handle solution for your SAP® CS application.
SAP QM
Mit SAP QM werden elementare Bestandteile eines Qualitätsmanagementsystems implementiert. Das Modul ergänzt weitere SAP Module wie Materialwirtschaft (MM) sowie Produktionsplanung und -steuerung (PP).
